Sell and support your brand on WhatsApp
Turn product enquiries into orders. Field catalog questions in a shared inbox, broadcast offers to opted-in customers, take pre-orders with simple forms, and let AI answer the routine FAQs — all from one workspace.
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Where your customers already are
Shoppers DM you about price, sizes and stock — then chats get lost on a staff phone. 1Chime brings catalog enquiries, offers and order follow-up into one team workspace.
Catalog enquiries
Product and price questions arrive in a shared WhatsApp inbox — your team replies fast with approved templates and product details.
Broadcast offers
Send restocks, sales and launches to opted-in customers, rate-limited and opt-out aware so promotions land without the spam.
Pre-orders & waitlists
Spin up a lead-capture form to take pre-orders or build a waitlist for a drop — every entry becomes a customer in your CRM.
AI answers FAQs
Let a bot handle timings, availability and delivery questions instantly, day or night, and hand off when a human is needed.
Every product question, answered by your team
When a customer asks about a product, size or price, the chat lands in a shared WhatsApp inbox — not a staff member's personal phone. Assign it, reply with a template that carries product details, and keep the whole history in one thread.
- One official WhatsApp number for the whole store
- Assign chats so every customer gets a quick reply
- Approved templates with product info and pricing
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Offers that reach an audience who opted in
Launching a collection, clearing stock or running a festive sale? Broadcast it on WhatsApp to opted-in customers from your CRM. Target by the segments you care about, and let built-in opt-out handling keep you compliant.
- Announce sales, restocks and launches in one send
- Target by customer segments and custom fields
- Rate-limited delivery with automatic opt-out handling
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Take pre-orders and build a launch waitlist
Selling a limited drop or accepting pre-orders? Share a public lead-capture form on your bio, story or website. Customers leave their details in seconds and each entry becomes a contact you can follow up with on WhatsApp.
- Public form for pre-orders, waitlists or interest checks
- Share anywhere — link in bio, story sticker or site
- Entries land in your CRM ready for WhatsApp follow-up
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Answer the routine questions before you wake up
Customers ask the same things over and over — when do you open, is this in stock, when will it ship, how do returns work. Give the bot your instructions and it replies instantly on WhatsApp, around the clock, handing off to your team whenever it's needed.
- Instant answers on timings, availability and delivery
- Works after hours and during weekend rushes
- Hands off to a human for anything it can't handle
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Questions from retail & D2C brands
Open your WhatsApp storefront
Start free for 15 days. Field enquiries, broadcast offers and take pre-orders from one workspace. Start a 15-day trial or buy now.